Your Privacy Is Our
Top Priority
How your personal information is collected, used, and kept safe at 83bd — explained clearly in this policy.
This Privacy Policy ("Policy") has been prepared on behalf of the 83bd platform ("we", "us"). When you use 83bd's website, mobile application, or any other service ("Service"), you agree to the terms of this Policy.
We believe you should have full control over your personal information. That is why we always explain transparently — what information we collect, why we collect it, and how we keep it safe. Your information is never sold to third parties.
What Information We Collect
1.1 Information You Provide
We collect the information you provide when registering an account. This includes:
- Full name and date of birth
- Email address and mobile number
- Financial transaction details (bKash, Nagad, Rocket, Upay, or bank account number)
- Documents submitted for identity verification (national ID card or passport)
- Information provided when contacting customer support
1.2 Automatically Collected Information
When you use our Service, certain technical information is collected automatically. This includes:
- IP address and device identity
- Browser type and version
- Operating system information
- Time, date, and detailed logs of Service usage
- Information collected through cookies and similar technologies
1.3 Transaction Information
We retain records of all your deposits, withdrawals, and betting transactions. This information is used to ensure account security and to resolve any disputes.
We never collect or store your password or full payment card details. Payment processing is always handled through a secure and encrypted channel.
How Collected Information Is Used
83bd uses your information only for legitimate purposes. Your information is not used beyond the purposes described below.
Service Operations
Your information is used to create and manage accounts, process transactions, award bonuses, and keep gaming services running.
Security
Information is analysed to prevent fraud, protect accounts, and block unauthorised access.
Customer Support
Information is used to resolve your issues quickly and effectively and to provide 24/7 support.
Service Improvement
Information is analysed to improve service quality, add new features, and enhance the user experience.
Legal Obligations
Information may be used to comply with applicable laws and regulations and to meet statutory requirements.
Relevant Communications
To send you relevant offers, bonuses, and promotional information based on your preferences — which you can opt out of at any time.
Sharing Information with Third Parties
83bd never sells, rents, or transfers your personal information to third parties for commercial purposes. However, information may be shared to a limited extent in certain specific situations:
3.1 Service Providers
We work with trusted third-party organisations for payment processing, technology infrastructure, and customer service operations. These organisations receive only the information necessary for their designated task and are bound by strict confidentiality agreements.
3.2 Legal Requirements
If providing information is required by law or court order, 83bd will be obliged to supply the relevant information to the concerned authority.
3.3 Business Transfers
If a business change such as a merger, acquisition, or asset sale occurs, your information may be part of that transfer. However, you will be notified in advance in such a case.
3.4 With Your Consent
If information is to be shared with a third party for any purpose other than those listed above, your explicit consent will always be obtained beforehand.
Cookies and Tracking Technologies
The 83bd website uses cookies and similar tracking technologies. These help improve your browsing experience and operate the service more effectively.
4.1 Essential Cookies
These cookies are essential for the basic functioning of the website. They are used for important tasks such as maintaining login sessions and ensuring security. Without these cookies, the service will not work properly.
4.2 Functionality Cookies
These cookies remember your preferences and settings, such as language selection, so you do not need to set them up again on your next visit.
4.3 Analytics Cookies
These cookies are used to analyse website traffic and understand user behaviour. This information helps us improve our service quality and does not directly identify any individual.
You can control cookies by changing your browser settings. Please note that disabling cookies may limit some functionality of the website.
Data Security Measures
83bd adopts industry-standard technical and administrative measures to keep your information secure. Our security framework consists of the following layers:
SSL Encryption
All data transmitted between you and our servers is sent securely via SSL/TLS encryption.
Access Control
Only authorised personnel, and only for necessary tasks, are granted access to your information.
Regular Audits
Our security measures are regularly evaluated and reviewed so that any vulnerabilities can be identified and resolved quickly.
Secure Storage
Your information is stored in encrypted form on secure servers and kept protected from unauthorised access.
While we ensure the highest level of security, no data transfer over the internet is 100% secure. Keep your account password confidential and contact us if you notice anything suspicious.
Data Retention Period
6.1 Active Accounts
All information necessary to provide the service is retained for as long as your account remains active. Your information will stay in our systems for as long as you use our service.
6.2 After Account Closure
Even after you close your account, some information may be retained for a defined period to meet legal obligations, resolve disputes, and prevent fraud. This period is determined in accordance with applicable law.
6.3 Data Deletion
At the end of the defined period, your personal information is securely deleted or anonymised in a way that makes it impossible to identify you.
Your Rights
You have several important rights over your personal information. 83bd respects these rights and gives you the opportunity to exercise them.
7.1 Right to Access
You have the right to know what information we hold about you and to receive a copy of it. Contact our support team to make this request.
7.2 Right to Rectification
If any information held about you is incorrect or incomplete, you can request that it be corrected. This can be done through account settings or via support.
7.3 Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, this right may be limited where there are legal obligations or ongoing disputes.
7.4 Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications. To do this, turn off marketing communications from account settings or contact us.
7.5 Right to Data Portability
Where applicable, you may request your information in a structured and commonly usable format.
To exercise any of the above rights, contact our customer support team. We will verify your request and respond within a reasonable time.
Protection of Minors
83bd's services are for people aged 21 and above only. We do not knowingly collect any personal information from minors.
If we become aware that a minor's information has entered our system, we will immediately delete that information and close the associated account.
If you believe a minor is using our service, please inform us immediately. To learn more about responsible gaming, visit our Responsible Gaming page.
Changes and Updates to This Policy
9.1 Notice of Changes
83bd may update this Privacy Policy from time to time. If there are any significant changes, we will notify you in advance by email or through the website.
9.2 Effect of Changes
Continuing to use the service after a new policy takes effect will be taken as your agreement to the revised policy. You should therefore read any updated policy carefully.
9.3 Previous Versions
If you need a previous version of this policy, please contact us. We generally keep earlier versions in our records.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy, please contact our team.
Live Chat
Use our 24/7 live chat for quick assistance.
Support available in Bengali and English
Our customer support team is always ready to answer any privacy-related questions in both Bengali and English.